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Terms & Conditions
Last updated: September 2026
These Terms & Conditions govern your use of TradeOut, a multi-vendor marketplace for African fashion, textiles, art, décor, jewellery and handmade goods. By using the website, creating an account or placing an order, you agree to these terms.
1. TradeOut Marketplace
TradeOut provides the online marketplace and related services that allow independent vendors to list and sell products to customers. Unless expressly stated otherwise, the vendor is responsible for the product listing, product availability, fulfilment and the accuracy of information supplied about the product.
2. Customer Accounts
You are responsible for providing accurate account information and keeping your login credentials secure. You must not use another person’s account, impersonate another person, or use TradeOut for unlawful activity.
3. Vendors and Product Listings
- Vendors must provide accurate descriptions, prices, images and availability.
- Vendors must have the right to sell the products and use any supplied images, names and designs.
- Products must comply with applicable laws and TradeOut’s prohibited-product rules.
- Counterfeit, stolen, unlawful, unsafe or materially misleading goods are not permitted.
- TradeOut may review, restrict or remove listings that breach these terms.
4. Prices and Payments
Prices are displayed in the currency shown on the product or checkout page. Applicable delivery charges and other disclosed charges may be added at checkout. An order is subject to product availability and successful payment processing.
5. Orders
After an order is submitted, TradeOut and/or the relevant vendor may send order confirmations and updates. Because TradeOut is a multi-vendor marketplace, products in the same order may be fulfilled separately and may have different processing or delivery times.
6. Shipping, Returns and Refunds
Shipping arrangements are described in our Shipping Policy. Returns and refunds are handled under our Returns & Refunds Policy. Additional product-specific conditions may appear on a listing where permitted.
7. Intellectual Property
TradeOut’s website, branding and original content belong to TradeOut or its licensors. Vendors retain responsibility for rights in their own product content and must not upload material that infringes another person’s intellectual property rights.
8. Prohibited Use
You must not use TradeOut to commit fraud, distribute unlawful goods, interfere with the website, attempt unauthorized access, manipulate reviews or transactions, abuse another user, or circumvent marketplace safeguards.
9. Reviews and User Content
Where reviews or other user content are enabled, submissions must be honest, relevant and lawful. TradeOut may moderate or remove content that is fraudulent, abusive, defamatory, discriminatory, irrelevant or otherwise violates these terms.
10. Suspension and Termination
TradeOut may restrict or suspend an account or listing where reasonably necessary to protect customers, vendors, the marketplace or our services, including where these terms or applicable law are breached.
11. Limitation and Marketplace Disputes
TradeOut will take reasonable steps to operate the marketplace and assist with disputes, but it does not manufacture or independently control every product sold by vendors. Customers and vendors should first use TradeOut’s support process to resolve transaction issues.
12. Changes and Governing Law
We may update these terms as the marketplace develops. Your continued use after an update constitutes acceptance of the updated terms where permitted by law. These terms are intended to operate under applicable law, subject to any mandatory consumer or other legal protections that apply.
13. Contact
Questions about these terms can be sent through our Contact page.