Last updated: September 2026

TradeOut is a multi-vendor marketplace connecting customers with independent sellers of African fashion, textiles, art, jewellery, home décor and handmade goods. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use TradeOut.

1. Information We Collect

Depending on how you use TradeOut, we may collect your name, email address, phone number, billing and delivery address, account details, order history, messages, vendor information, and information you submit through forms. Payment details are handled through our payment providers; TradeOut does not need to store your full card details to process an order.

2. How We Use Information

• Create and manage customer and vendor accounts.
• Process orders, payments, deliveries, returns and refunds.
• Communicate about orders, accounts, marketplace activity and support.
• Help customers and vendors resolve order or transaction issues.
• Maintain marketplace security, prevent fraud and enforce our policies.
• Improve our website, products, services and customer experience.
• Send promotional communications where permitted and where you have chosen to receive them.

3. Information Shared With Vendors

When you purchase from a vendor, information needed to fulfil the transaction—such as your name, delivery details and relevant order information—may be made available to that vendor. Vendors must use customer information only for legitimate order fulfilment, customer service and other permitted marketplace purposes.

4. Payments and Service Providers

TradeOut may use third-party providers for payment processing, website hosting, email delivery, analytics, security, shipping or other marketplace functions. Those providers may process information as necessary to provide their services and according to their own applicable policies.

5. Cookies and Similar Technologies

TradeOut may use cookies and similar technologies to keep you signed in, remember preferences, support shopping-cart functions, improve performance and understand how the website is used. Some cookies may be provided by services integrated with the website.

6. Data Security and Retention

We use reasonable administrative and technical measures to protect information. No internet service can guarantee absolute security. We retain information for as long as reasonably necessary for accounts, transactions, customer support, legal obligations, security and legitimate business purposes.

7. Your Choices

You may ask us about the personal information we hold about you, request appropriate corrections, or ask questions about how your information is used. You can also opt out of non-essential marketing communications by using the available unsubscribe option or contacting us.

8. Children

TradeOut is intended for users who are legally able to enter into purchases and marketplace agreements. We do not knowingly seek personal information from children in circumstances where collection is not permitted.

9. Changes to This Policy

We may update this policy when our services, technology or legal obligations change. The latest version will be posted on this page with its updated date.

10. Contact

For privacy questions or requests, contact TradeOut through our Contact page.