FAQ

Frequently Asked Questions

Quick answers for shoppers and sellers using TradeOut.

Do I need an account to shop?

You can browse the marketplace without an account. An account helps you manage your orders and other account activity.

How do I become a seller?

Use the Become a Vendor page to begin the vendor registration process.

What kinds of products belong on TradeOut?

TradeOut focuses on African fashion, textiles, jewelry and accessories, art, home decor, and handmade artisan goods.

How does delivery work?

Delivery can vary by seller, product, destination and carrier. Review the listing and seller information for the applicable details.

Can I return an item?

Items may be returned within 14 days of delivery. The item must be unused, unopened, undamaged and untampered with, and returned in the same condition in which it was shipped. After 14 days, the return window has expired.

What if I have a question about an order?

Keep your order details available and contact TradeOut through the Contact page so your enquiry can be directed appropriately.